RETURN & REFUND POLICY

Guccitale Secret
Effective Date: 18/09/2026

At Guccitale Secret, we want our customers to be satisfied with their purchases. Please read the following Return & Refund Policy carefully before placing an order.

1. Returns

Customers may request a return within [7/14] days of receiving their order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Be returned with its original packaging, tags, and accessories, where applicable.
• Not be damaged, altered, washed, or otherwise used.
• Be accompanied by proof of purchase or order confirmation.

Guccitale Secret reserves the right to refuse a return if the item does not meet these requirements, subject to any rights provided by applicable law.

2. Non-Returnable Items

For hygiene, health, safety, or other legitimate business reasons, certain products may be final sale and non-returnable, including:

• Used or opened beauty, cosmetic, or personal-care products.
• Earrings or other items that come into direct contact with the body, where applicable.
• Personalized or customized items.
• Sale, clearance, or promotional items marked Final Sale.
• Gift cards.
• Any item specifically identified as non-returnable at the time of purchase.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Guccitale Secret within [48 hours/7 days] of receiving your order.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs or video showing the damage or incorrect item.

After reviewing the issue, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and applicable law.